Kerblet Concierge
On-ground Helpdesk & Support Desk
Solve visitor issues fast — and keep organizers informed.
Key capabilities
Typical workflow
Issue is logged at support desk
Category and priority captured
Resolution or escalation path triggered
Organizer visibility updated
Daily reporting shared for transparency
- Defined escalation matrix and approval rules
- Support desk placement, power, and connectivity
- Primary organizer POCs for faster decisions
- Helpdesk workflows and ticket categorization
- Dashboards for organizers with visibility
- Incident logs, reports, and audit trails
- On-ground support desk staff (if contracted)
Payment clarifications, printing issues, corrections, reprints, and gate-side exceptions can be routed via the support desk.
Yes. Organizer dashboards show status, escalations, and incident logs for visibility.
Kerblet Concierge can deploy trained support desk staff as part of the managed service.
Want this solution for your next event?
We align software, on-ground manpower, and operational SOPs to keep visitor access smooth.
Need something tailored for your event?
Every event is different. Kerblet Concierge can design custom workflows, approval rules, pass logic, and reporting based on your exact operational needs.